FAQs

FAQs for Centrion 3D Studio

1. What type of products do you sell?

• We specialize in 3D printed models for tabletop gaming, including detailed structures, terrain pieces, and miniatures designed to enhance your gaming experience.

2. What scales do you print in?

• Our standard printing scale is 28mm (1:60 scale). We also offer printing in 32mm (1:52 scale), 20mm (1:76 scale), 15mm (1:100 scale), and N-Scale (1:160 scale). If you need a different scale, feel free to contact us for customization options.

3. Can I request customizations or personalized orders?

• Yes, we offer customization in terms of size and scale. If you have specific requests or need a personalized item, please contact us directly to discuss the details.

4. What is your return, exchange, and refund policy?

• We accept returns within 7 days of receiving your item. The cost of return shipping is the customer’s responsibility. Once we receive the item and confirm it is undamaged, we will issue a full refund. We also accept cancellations within 24 hours of placing your order. We’re flexible and willing to make exceptions if you communicate your needs with us.

5. How do you handle custom orders?

• We can customize many aspects of our models, particularly the size. If you have specific customization needs, please contact us directly to discuss how we can help.

6. What is your typical processing time for orders?

• Our processing time ranges from 1 to 6 weeks, depending on the size of the model and the time of year. If you have a time-sensitive order, such as for a specific event or gaming session, please let us know in advance. While we strive to meet deadlines, it may not always be possible depending on the model’s complexity and required production time.

7. What shipping methods do you use?

• We typically ship using the most economical method available unless otherwise instructed. If you have specific shipping preferences, please let us know when you place your order.

8. What materials do you use for printing?

• We use advanced FDM (Fused Deposition Modeling) technology and print with high-quality grey PLA filament, ensuring durability and detail in all our models.

9. What payment methods do you accept?

• We accept various payment methods through Etsy's secure checkout, including major credit cards, PayPal, and Etsy gift cards.

10. Do you offer any discounts or special offers?

• We periodically offer discounts and special promotions. Follow our shop on Etsy or connect with us on social media @centrion3d for the latest updates and offers.

11. Where is your shop located?

• We are a family-run business based in upstate New York, and we take pride in providing quality products and personalized service to our customers.

12. Do you accept rush orders?

• Yes, we can accommodate rush orders if you contact us in advance and discuss your needs. While we will do our best to meet your deadline, it depends on the complexity of the model and current order volume.

13. How can I contact you for more information?

• You can reach out to us directly through Etsy’s messaging system, or follow us on Facebook and Instagram @centrion3d for updates, behind-the-scenes content, and more. You can also Give us a call at 607-463-0171 or email us at centrion3d@gmail.com